The questions we get on the phone two or three times a week, gathered in one place and explained simply, written by the people doing the work; no jargon, no affiliate links and nothing dressed up to scare you.
Most lost drives can be identified as being in one of three categories after just one minute of looking and listening. The way to know what category your drive falls under, the safe ways to check, and at what point persistence will begin destroying the data on your drive.
Read the guide →The format prompt is an error message about a broken index, not an error message about there being images missing. How SanDisk memory cards behave when they are failing, the five minutes of checks that cost you nothing, and why a sector-by-sector image can save your shoot.
Read the guide →Current versions of ransomware use encryption, so simply running good anti-malware software cannot undo it. Your best chance of restoring your data comes from areas the malware did not infect. The decisions you make in the first hour determine how many of these uninfected areas remain.
Read the guide →The true pricing ranges (what makes the job jump from one band to the next), three questions that will reveal when you've got a call centre trying to pass itself off as a lab, and how to safely keep the bill from going through the roof.
Read the guide →Two very different trades in one phrase. What does planning buy? What does a bench buy? Which of these two will a firm in Aberdeen need at three on a Thursday afternoon when their server is down? And four habits that are worth more than any retainer.
Read the guide →On how this works with Apple Silicon and T2 computers as well as old Intel hardware; why you can't move the order around; and an honest answer on how much of your data survives a modern erase. None of it.
Read the guide →The assessment is free and takes 2 working days from arrival of your parcel. The figure quoted in writing is fixed. On logical faults, in most cases you only pay if we recover your data. Online or by phone.