The questions that come down this phone two or three times a week, set out once and set out properly — written by the people who do the work, with no jargon, no affiliate links and nothing dressed up to frighten you.
A minute of looking and listening sorts nearly every vanished drive into one of three categories. How to tell which you are in, which checks are harmless, and where persistence starts eating files.
Read the guide →The format prompt is reporting a broken index, not missing pictures. What SanDisk cards do when they fail, the five minutes of checking that costs nothing, and how a sector-by-sector image brings a shoot back.
Read the guide →Modern ransomware encryption is not broken by clever software. Recovery comes from the places the attack missed — and the decisions made in the first hour decide how many of those places are left.
Read the guide →The real price bands, what pushes a job from one into the next, three questions that flush out a call centre pretending to be a laboratory, and how to hold the bill down safely.
Read the guide →One phrase covering two entirely separate trades. What planning buys, what a bench buys, which of the two an Aberdeen firm needs at three on a Thursday afternoon with the server down, and four habits worth more than any retainer.
Read the guide →How it goes on Apple Silicon and T2 machines, and on older Intel kit, why the order cannot be shuffled, and an honest answer on how much of your data lives through a modern erase. None of it.
Read the guide →The assessment is free and takes 2 working days once your parcel lands, the written figure is fixed, and logical faults carry no fix no fee. Online or by phone.