This section outlines which information is collected here, how it will be used and also how the contents of a device posted to us will be treated. Last updated August 2026.
Aberdeen Data Recovery works for households and businesses based throughout Aberdeen, Aberdeenshire, Moray, the Highlands and every other part of the United Kingdom where there is a post office. All data recoveries take place in our secure Edinburgh laboratory located at 4 Redheughs Rigg, Westpoint, South Gyle, Edinburgh EH12 9DQ. Would you like us to explain any of that? 0800 689 0668 (Monday to Friday, 9am to 5:30pm).
The two contact forms ask four things of you: your name, a telephone number we can ring, an email address, and as much information as possible regarding the device and what is wrong with it. These details are used to respond to you, diagnose the problem, provide a quote and do the work. Nothing is sold on, your details join nobody's marketing list, and nothing marketing-shaped comes back at you.
Your devices will be booked into a secure lab area, and will be handled solely by our own engineers. The recovered files will be sent back to you on encrypted media. We will securely erase all of our working copies once you have confirmed receipt. No one reads, uses or shares anything on your device except for the minimum required to recover the data or meet any legal requirements.
The enquiry record will remain active until completion of the job and after that only as long as the accounts require. Any working copies of the recovered information will be disposed of once you confirm safe receipt, typically within two weeks of the files reaching you.
Under UK GDPR you are entitled to know what personal information is stored about you, to have anything wrong corrected, and to have your personal data deleted when there is no longer a need for it to be retained. To do this ring 0800 689 0668 and we will get it done. If you are unhappy with how an issue has been dealt with then complaints can be directed to the Information Commissioner's Office (ICO) at ico.org.uk.
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