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Desktop PC Data Recovery Aberdeen

The tower under your desk usually holds all your family's photographs for years. The tower in the corner of your office will hold your accounts for as long as you use it. A machine failing and a disk failing are two different things. Most likely, when a failure occurs, it was only the PC that failed. It takes two screws and two cables to get from a dead PC in Cults or Kingswells to a padded envelope. What follows is our problem, not yours.

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Each desktop computer diagnostic is done free. The fixed price will be sent to you in writing prior to any tools coming out.

In most cases you only pay if we recover your data. The exceptions are electronic/mechanical failures, chip level work, DVR and forensic jobs. All pricing information can be found on the data recovery cost page.

// twenty-five faults this bench knows cold

The twenty-five ways they quit

The first diagnosis of each desktop computer we diagnose is determining what the problem is and where the problem lies. Twenty-odd years in, these twenty-five symptoms cover nearly all of the problems we see coming through to our bench.

Windows will not start this morning

Sick hard disk or system files beyond repair. Either way, your documents are recovered using a copy (image) of the hard disk as opposed to from an operating system that cannot even stay alive.

A grinding noise from the drive cage

A mechanical failure telling its own story out loud. Heads, a bearing or the motor, and the noise means some part of your hard drive has collided with another piece of hardware that should have never met it. And from this point forward every time you boot up again you will be borrowing off the platters at an interest rate that no one would ever agree to.

The bill for a thunderstorm

One strike takes out both the power supply and the drive board. This occurs frequently enough due to long rural lines over open land. Repairing the board with the ROM moved over allows us to reopen the discussion.

Missing from the BIOS list

Firmware fault or dead board electronics or a bad cable. Each one leaves its own fingerprints. Our bench can detect them. In general swapping components at home simply adds another possible cause.

Second thoughts about a reinstall

When you are running a fresh Windows over old data there is no real problem, unless someone continues to use the computer. When you shut off the computer, your odds stop getting worse at that exact moment.

The recycle bin emptied with conviction

Delete files with shift delete and no hesitation, then regret it later. They are still recoverable for as long as the space stays unassigned. This is a strong argument to pull the power cord now instead of waiting until the weekend.

The whole machine hanging

The disk's spreading bad sectors halt the machine mid-thought, because Windows continues to wait on a non-responsive disk drive. An imaging device goes around the damaged area instead of fighting it.

A tower full of ransomware

Drives from encrypted desktops are taken off to an isolated environment immediately. First, shadow copies and remnants are searched for and none of these items connect to a network during this entire process.

Motherboard RAID with half of it gone

Two disks configured as a striped pair double the number of ways to lose all your data. The two members of the striped pair are both fully imaged prior to determining stripe order and offsets.

IDE relics out of the loft

Legacy (retired) towers holding disk drives that have PATA and/or SCSI interfaces and the only remaining copies of 2004. We haven't had one single person here say they wish we hadn't kept those old adapter cards around yet.

The household Seagate clicking

The most common 'clicker' in family towers (the thing that clicks) is a BarraCuda from the ST1000DM010 era. The drive gets donor heads, then the clone runs. It just depends how fast the drive wants to run.

A WD Blue that met lightning

When the lights flicker hard enough, the WD10EZEX board is 'killed'. A matching donor board will be put into place; moving the ROM to that new board brings the drive back again because there was no damage to the disk drive platters.

All-in-ones, sealed up

All-in-ones use laptop hardware and they hide it behind monitors. This means all-in-ones are more difficult to open up, but no different to recover than a standard laptop or desktop system; once the storage has been removed and is sat on a bench, the label on the front does not matter.

Fleet drives back from long storage

Drives that sit in boxes for many years after being taken out of service, and are later requested, will often not spin. When an image is created of such drives, imaging assumes mechanical issues with the motors from the start, instead of discovering them partway through the imaging process, which saves the drive.

P300s ticking away

There were thousands of HDWD110 units placed into both commercially built and homebuilt towers. As such, there are always head-wear cases coming in from those towers, so one slot on the donor shelf is permanently allocated to them and the outcomes are well understood.

Years of dust doing quiet damage

There is a felted case that has been running everything very warm (with no unusual performance) for many, many thousands of hours. Then in one week all the wear falls due at once. Nothing dramatic happens until absolutely everything does.

The boot NVMe gone without notice

Modern towers boot from modules that can stop as quickly as any hard drive and provide less warning before doing so. These go across to the NVMe section of the lab.

Workstation duty, workstation wear

WD_BLACK and Exos units used for heavy-duty rendering, CAD modelling and seismic processing generate extremely high cycle counts. If one fails, then imaging has to be planned around the weakest head, identified through measurement rather than hope.

Brownouts, not blackouts

The effects of sagging voltage supply lines out in the shire cause corruption to occur gradually on writes. This causes no immediate alarm and there is no immediate indication that something is amiss. Once corrupted, the file system will be rebuilt afterwards based upon a full copy of the original drive.

Corroded SATA contact faces

One cable, ten years, stationary, then CRC error, and the drive was blamed because of a faulty connection. The salt in the air will increase the speed of this process. Because it costs nothing to rule out the cable before looking at hardware failures, it is always ruled out first.

A backup living in the same box

Two internal storage devices were successfully duplicating each other's content until a single power supply failure took down both. We recovered both failed storage devices. The backup process received some quiet words of caution.

Hot-plugged into a running machine

The SATA power connector has a specific shape to ensure that its contacts connect in a particular sequence. When you push one in at an angle (the machine is alive and providing voltage), the wrong place will receive the voltage. The board instantly fails. Typical response to this problem: repair the board; move the ROM; usually it then operates.

A machine in a farm office

This includes grain dust, wet winter months, occasionally a rodent in an outbuilding without heat. None of these conditions can be found in any data sheets. The dusty air plugs the breather filters on the drives, rodents chewing through the wiring shorts something out, and condensation is the final piece of the puzzle. In fact, the drives themselves can withstand all of those things longer than most people would expect.

A volume run to the very last byte

With no working room available, NTFS becomes brittle. The master file table (MFT) cannot extend properly because there is too little space to expand into, so updates land wherever they fit. As a result of this, a single bad shutdown can scatter the MFT. Fully rebuildable from an image, and avoidable if you keep some room for your files.

A tower stored in a cold garage

The granite is able to hold the cold, and an unheated outbuilding up here can be attacked in two ways at once. Each fluctuation of temperature causes moisture to accumulate on the boards, and since there is always salt in the air, this process continues. Corrosion will damage electronic components but never the disk drive platters. Once the board has been repaired, or replaced with its ROM moved over to the new board, the disk should normally retain all its information.

Towers, all-in-ones and the weather

The most straightforward machine to help with in this trade is a tower. Take the side panel off. Remove two screws. Disconnect the SATA and power cables. Your disk is now ready for an envelope. All-in-ones are laptops stood on end behind a sheet of glass, and some may fight back, therefore ring first before you lever rather than after. The weather here has also contributed its own type of work. Long overhead runs across open Aberdeenshire farmland take winter storms head-on, and rural single-phase supplies then pass a fair amount of the storm to anything that was plugged in at the time. In addition, the hard restart after a power cut does more damage than the cut itself. Hard disks from both situations recover much more frequently than most people expect, provided no one plugs one back in to see whether it still works. That single act writes off more surge-damaged drives than the surge does. Computer data repair Scotland wide is largely this: machines switched on one time too many.

When a service visit reinstalls Windows over everything

Most weeks someone has a slow computer looked at and it comes home much faster and almost entirely without files, the documents having gone with the previous installation. That is far less final than it sounds. The installer only touches a modest fraction of the disk surface, and the majority of what existed before remains intact, hidden under the new Windows and still completely readable. It is normal usage (browsing, updates, installs) which slowly wears away at it, as every hour drops something fresh on top. The best move is to stop now as opposed to stopping next weekend, remove the disk, and let the carve bring back everything the installer did not reach. Even a mistaken quick format is a smaller version of the same event and behaves in the same way.

// the kit behind the work

Engineering kit, not downloaded software and hope

All items in this workshop sit behind desktop hard drives and the legacy racks catch everything the older towers bring in:

PC-3000 UDMA and SSD benches

Accessing firmware for every item contained within a tower regardless of its age, size or previous behaviour on the bus.

DeepSpar and Atola hardware imagers

We capture a flaky disk under hardware retry control rather than pass the problem along to a hopefully looping software function to run all night.

Repair bench and donor racks

A clicking tower drive gets a donor head assembly installed. This includes pulling the required parts from our catalogued stock and matching them based on model plus firmware family.

Legacy interface adapters

IDE/PATA, SCSI and early SATA. Retired family machines from as far back as twenty years ago are readable here, and that rack is getting used every month.

Sector-by-sector imaging

First we need to make a complete image of all data using hardware capture technology. And after that everything else can be done against that image. The original item remains stationary and does not require any further action.

Hardware write-blockers

Hardware read-only access is applied to the drive from when it is booked in until completion. There is no way in which anything within this process writes to customer supplied media. By design rather than policy.

// makes & models we see

Desktop makes we recover

HPDellLenovoAcerAsusFujitsuPackard BellMedionPC SpecialistSelf-built machines

Towers booked in this quarter

OptiPlex estates out of offices and industrial units. Workstations doing all the survey and seismic analysis. Gaming rigs assembled from parts on someone's kitchen table. The tower that has run the printer without fuss since 2014. Open any of them up and you will typically see either a WD10EZEX, a BarraCuda ST1000DM010, or a P300 HDWD110. Between them, these units account for most of the clicking described on this page, and they also take the brunt of the power surges. WD_BLACK and Exos units come out of the heavier machines with genuine hours on the counter. Even all-in-one units are considered desktops here, although the components inside that glass are laptop from front to back.

Packard Bell recovery

The iMedia was, in its time, the family computer people picked up along with the groceries, and its disks reach us in two ways. Either they have been pulled out of a tower that won't start any more, or they turn up loose in a drawer under a label reading important, probably. Its classic self-inflicted wound is the factory restore, run in the hope of speeding up a slow machine, which buries years of photos under a fresh Windows installation. Almost everything will still be there underneath, and one full sector image will bring it back. Older IDE and early SATA mechanisms are connected through the legacy rack, and then imaged at whatever unhurried pace suits their age.

HP, Compaq and Dell desktop recovery

The booking sheet is always almost full with Pavilions from spare rooms and OptiPlex estates from offices, and every now and again there will be an old Presario-era Compaq in amongst them, which usually arrives after a recovery-disk reinstall has buried the documents it was originally intended to protect. A single full sector image restores everything. Decommissioned drives have a life of their own: shelved as part of a clear-out, then wanted many years later for the accounts held on them. By this time, however, they refuse to spin as they have been still for so long. Home towers arrive when a storm took out the power supply unit and the drive electronics together, or when Windows simply dies at its logo with bad sectors creeping under it. Get a quote first, either over the phone or using our free online diagnostic, then send us the bare drive on its own, or drop the drive off at our Edinburgh lab (Monday to Friday, 9am to 5:30pm, no appointment needed). We will image it first, repair anything that needs repairing, and return your data on new media.

// before it goes in the box

Before it goes in the box — the drive travels alone

Before it travels, your drive has to be removed from the machine, and only the bare drive is sent. Don't know what to do? Give us a ring on 0800 689 0668 and we'll go through it with you, or take it into any computer shop and they'll have it out in ten minutes for a few pounds.

Side panel, two screws, two cables, and the bare hard drive travels on its own. Getting it loose is your job rather than ours. Get a quote first, either over the telephone or through our free online diagnostic. Once you have received the quotation, please post the hard drive to us tracked and insured, arrange for it to be delivered by your preferred courier, or bring it to reception at our Edinburgh location: Edinburgh Data Recovery, 4 Redheughs Rigg, Westpoint, South Gyle, Edinburgh EH12 9DQ, open Monday to Friday, 9am to 5:30pm, with no appointment needed. If you do decide to bring the item yourself, you can expect around 130 miles and two and a half hours along the A90, and items posted tracked from Aberdeen should arrive the next working day. Nothing is collected from here. Leave the tower where it stands, keep the postage cheap, and bear in mind that a drive travels considerably better outside a case than inside one.

// getting your device to us

Getting it to the bench — plainly done

Get a quote first by telephone or use our free online diagnostic. Most of what you see on this bench will then be delivered via tracked, insured post. This is one of the safest ways to move a failing drive and packages handed in at a North-East post office are normally delivered here the next working day.

Still attached to a laptop, desktop, MacBook, iMac, server or CCTV/DVR unit? Remove the hard drive or SSD first. The bare drive travels on its own; when removing disks from a server remove all the disks and label each disk by its bay. This lab does not take machines apart. Any storage that has been soldered onto a motherboard (as in T2 and Apple Silicon Macs and a couple of thin laptops) will not be worked on: if it will not unbolt, we cannot work on it. If you're not sure what type of machine you have, ring us first. Phones and tablets are also not taken on.

  • Place bubble wrap around the drive then place inside of a rigid box or padded envelope. Pack as tightly as possible so that there are no loose objects within the container. Leave all cables, caddies and power supplies behind except for when sending an individual external drive. When posting an individual external drive, send it whole, in its housing along with its own cable and power supply.
  • Print off the shipping & booking-in form (PDF). Write down your name, mobile number, and a brief description of what occurred. Place this document into the same package as the drive.
  • The Royal Mail Special Delivery service offers both tracking and insurance from door-to-door. Using your own courier service will achieve the same results.
  • Want to hand it over yourself instead? After receiving your quote, reception will accept drop-offs at the address below, Monday to Friday, 9am to 5:30pm, with no appointment needed.
// where your device is headed

Edinburgh Data Recovery

4 Redheughs Rigg
Westpoint, South Gyle
Edinburgh, EH12 9DQ

↓ Print the shipping & booking-in form (PDF)

Your parcel should be addressed to Edinburgh Data Recovery, approximately two and a half hours (and 130 miles) from Aberdeen via the A90; alternatively it can reach us the next working day by tracked post if this journey time / distance is prohibitive to travel. As soon as your drive has been scheduled in we will contact you.

Still unsure about what should be placed inside of the packaging? Please call us first on 0800 689 0668, or use our free online diagnostic tool to assist you in deciding which items belong inside of the packaging before sealing.

// desktop computer recovery questions

Common questions

The bare drive, always. Your end of it is just to take off two screws. We do not dismantle full computers here. Any repair shop will also do this for a small cost. Your postage should also be much less than posting a complete computer, and the tower never leaves home.
Usually. The installer had only hit part of the disk, and whatever was missed in that can be carved out. It is what comes after that which matters. No more browsing, no more updating, nothing new installed. Shut down now and pull the drive out as soon as possible.
Often not. The surges are usually absorbed by the circuit board and therefore will rarely make it to the platters, which means a donor PCB (circuit board) carrying your original ROM may be able to bring your disk back within one pass. Water is slower and will need to have the debris cleaned off prior to spinning anything. Either way, the free initial inspection names the fault without cost. Both are considered physical work, with 50% of the quote payable before the job starts.
Regularly. ProLiant and PowerEdge servers. Twin-disk workstations. The little NAS devices which are often humming quietly under a desk in half the offices in the city. When calling, describe how the layout is set up. If trading has been suspended say so, as that job will be looked at first. The diagnosis still lands within 2 working days of receiving your package.
// related services

Other work this lab takes on

The bench is ready when you are.

Free diagnosis, one fixed price quoted in writing, and in most cases you only pay if we recover your data. Start online or phone it in.