Inverurie is involved with a number of things, including commuting, building and keeping good records, and none of that survives once you lose your hard drive. Get a quote from us first, then post your drive to us tracked or drop it off at our Edinburgh lab (Monday to Friday, 9am to 5:30pm, no appointment needed) so it can be read properly. A price will be quoted to you in writing before anybody starts work on it.
Free diagnosis for Inverurie jobs. We write down an exact price to do the job at the start of each project, and in most cases you only pay if we recover your data.
AB51 is a bit of a mixed bag and that can be seen in the parcels it sends. There are drawings, models and job files from the fabrication and engineering companies located on both the Inverurie and Port Elphinstone estates, a good many of them working to the tight timeframes of the energy sector. Then there are agricultural and livestock records coming from the farms and trade surrounding Thainstone. There are also small practice servers and NAS boxes used by local professional firms. Then there are home office machines used by people who work in Aberdeen three days per week and from a box room for the rest of the week. And, as everywhere, there is the household external drive that quietly stopped mounting one evening with every photograph of the children on it.
What usually shows up is one of four things. Mechanical noise from a previously silent drive, which needs to be shut down now. Normally firmware, service area or board issues with a drive that powers on but isn't seen by anything. A volume that appears to mount, yet reports as RAW or empty, which is a file system fault and the most recoverable kind there is. An SSD that disappears during your session, where the controller has lost its mapping yet the flash (the actual memory) remains perfectly intact. All four require exactly the same response: stop using it, and do not point any repair tools at it.
Get a quote first, either over the telephone or via the free online diagnostic, after which you can post the bare drive or SSD to us, tracked and fully insured from Inverurie (a single external drive comes whole, in its enclosure, with its own cable and power supply). The item will arrive at the bench the next working day. Your own courier service is also perfectly acceptable, and that remains your booking and therefore your cost. For those preferring to bring their items in personally, the counter is at Edinburgh Data Recovery, 4 Redheughs Rigg, Westpoint, South Gyle, Edinburgh EH12 9DQ, Monday to Friday, 9am to 5:30pm, with no appointment needed. Nothing is fetched from the Garioch or from anywhere else, so no van will appear and nobody needs to wait in for one.
There is no cost for diagnosis, it's done within 2 working days of the item arriving at the lab, and you get a single fixed written figure and an honest assessment of what is likely to come back. On logical faults, in most cases you only pay if we recover your data. For damage that is mechanical, electrical, water or fire, we charge half of the quote before the work begins, and you owe the balance only if we recover your data. We require payment in full in advance for forensic-classed jobs (ransomware, CCTV and DVR recorders, BitLocker volumes) and we never pay ransoms. Phones and tablets are outside our intake, as well as any type of storage that has been soldered onto a motherboard: if the drive can't be removed from the machine, we can't accept the machine itself. If you're not sure which kind you have, please ring us first. Kintore, Kemnay, Oldmeldrum, Insch, Blackburn, Pitcaple and the villages under Bennachie all fall under the same terms. Freephone 0800 689 0668.
Get a quote first by telephone or use our free online diagnostic. Most of what you see on this bench will then be delivered via tracked, insured post. This is one of the safest ways to move a failing drive and packages handed in at a North-East post office are normally delivered here the next working day.
Still attached to a laptop, desktop, MacBook, iMac, server or CCTV/DVR unit? Remove the hard drive or SSD first. The bare drive travels on its own; when removing disks from a server remove all the disks and label each disk by its bay. This lab does not take machines apart. Any storage that has been soldered onto a motherboard (as in T2 and Apple Silicon Macs and a couple of thin laptops) will not be worked on: if it will not unbolt, we cannot work on it. If you're not sure what type of machine you have, ring us first. Phones and tablets are also not taken on.
↓ Print the shipping & booking-in form (PDF)
Your parcel should be addressed to Edinburgh Data Recovery, approximately two and a half hours (and 130 miles) from Aberdeen via the A90; alternatively it can reach us the next working day by tracked post if this journey time / distance is prohibitive to travel. As soon as your drive has been scheduled in we will contact you.
Still unsure about what should be placed inside of the packaging? Please call us first on 0800 689 0668, or use our free online diagnostic tool to assist you in deciding which items belong inside of the packaging before sealing.
Free diagnostics, the quoted figure in writing, and in most cases you only pay if we recover your data. This service is available online or over the phone.