Data Recovery Elgin

IV30 sends a particular sort of parcel. There are process records and stock data from the distilleries and bonded warehouses that run south-east from Elgin into Speyside, where a batch history is as much a legal document as a spreadsheet. There are files relating to design and job work from the engineering and cooperage companies keeping those sites running. There are accounts for farms and estates in the Laich of Moray. There are trade laptops from the housing work and from the RAF station a few miles up at Lossiemouth. And, most weeks of the year, a single supermarket external drive holding twenty years' worth of family photographs and no other information, which is the job that matters most to whoever owns it.

Getting your device to us is the dull part, and dull is what you want. Get a quote first, either by phone or with our free online diagnostic. Then remove the bare drive or SSD if it comes out without forcing anything (a single external drive comes whole, in its enclosure, with its own cable and power supply), pack it so it cannot move about inside the box, and post it to us tracked and insured from whichever counter in Elgin suits you. Your device will arrive the next working day. If your firm already has a courier account open, simply use it; that arrangement stays yours and so does the invoice. Travelling south anyway? Our counter takes devices by hand at Edinburgh Data Recovery, 4 Redheughs Rigg, Westpoint, South Gyle, Edinburgh EH12 9DQ, Monday to Friday, 9am to 5:30pm, with no appointment needed. What never happens is a van appearing in Moray. Nothing is fetched from anybody's door here, so there is no need to wait in.

Money first, before you ask. The cost for figuring out what went wrong is zero (you will receive your answer within 2 working days of the box being placed on our bench). After that, you receive a phone call with the specific problem clearly explained and a single price quote in writing that never changes. On logical work, in most cases you only pay if we recover your data: deleted folders, a broken file system, a disk where all folders show but none open. If we can't retrieve your files on one of those, there's no charge at all. If mechanical work is needed, or the board needs to be completely rebuilt as a result of impact, an electrical surge, water or fire, you owe us half the price quoted up front and the second half only if we recover your data. Forensic cases such as ransomware, CCTV and DVR recorders and BitLocker volumes are paid for upfront, in full. We do not pay ransoms, nor will we help you pay them.

Two limits, which we'll give you up front rather than after you have bought postage. Phones and tablets aren't accepted, regardless of manufacturer. Neither is storage soldered onto a motherboard, which rules out the newer Apple laptops and one or two very thin Windows computers. If it can be unscrewed or unplugged, get a quote first, then send it. If it cannot, ring us first and don't waste your money. Prices and the free diagnostic do not vary by postcode: Forres, Lossiemouth, Fochabers, Lhanbryde, Burghead, Buckie, Rothes and Aberlour work on identical terms, as does every other location throughout Scotland. Freephone 0800 689 0668.