Data Recovery Elgin

IV30 sends a particular sort of parcel. Process records and stock data off the distilleries and bonded warehouses that run south-east from Elgin into Speyside, where a batch history is a legal document as much as a spreadsheet. Design and job files from the engineering and cooperage firms keeping those sites running. Farm and estate accounts out of the Laich of Moray. Trade laptops from the housing work and from the RAF station a few miles up at Lossiemouth. And, most weeks of the year, one supermarket external drive holding twenty years of a family's photographs and nothing else — which is the job that matters most to whoever owns it.

Getting it to us is dull, and dull is what you want. Take the bare drive or SSD out if it comes away without forcing anything, pack it so it cannot shift inside the box, and send it tracked and insured from whichever counter in Elgin suits you. It lands here the following working day. Firms with a courier account already open should just use it; that arrangement stays yours and so does the invoice for it. Travelling south anyway? The counter takes devices by hand at Edinburgh Data Recovery, 4 Redheughs Rigg, Westpoint, South Gyle, Edinburgh EH12 9DQ, Monday to Friday, 9am to 5:30pm. What never happens is a van appearing in Moray. Nothing is fetched from anybody's door here, so do not sit in waiting.

Money, before you ask. Establishing what has gone wrong is free, and 2 working days after the box lands on the bench you have your answer. You are then phoned, given the fault in plain words, and given one figure in writing that stays put. Logical work is no fix, no fee — deleted folders, a wrecked file system, a disc whose folders all appear and none of which open. Fail to get your files back on one of those and you are charged nothing at all. Where clean-air work is needed, or the board must be rebuilt after impact, an electrical surge, water or fire, half that written figure falls due at the start and the rest only if it succeeds. Ransomware, CCTV and DVR recorders and BitLocker volumes are forensic-classed: paid in advance, in full. Ransoms we neither pay nor arrange.

Two limits, stated now rather than after you have bought postage. Phones and tablets are not accepted, whatever make. Storage soldered onto a motherboard is not accepted either, which rules out the newer Apple laptops and one or two very thin Windows machines. If it unscrews or unplugs, send it. If it does not, ring first and save your money. Forres, Lossiemouth, Fochabers, Lhanbryde, Burghead, Buckie, Rothes and Aberlour work on identical terms, as does the rest of Scotland — neither the price nor the free diagnostic changes with the postcode on the label. Freephone 0800 689 0668.