No proper drive lab exists within reach of the Highlands of Scotland. Therefore, Inverness has been posting things for many years. Get a quote first, then send your item to us tracked, or alternatively drop it off at our Edinburgh lab (Monday to Friday, 9am to 5:30pm, no appointment needed). On the following working day, an engineer will examine your item. The equipment we use talks directly to the drive underneath the USB connector, and as such you are given a definitive answer as to what it is.
Inverness jobs are diagnosed free of charge. We will give you one fixed price in writing prior to doing any work, and in most cases you only pay if we recover your data.
Inverness is the sole city lying between Aberdeen and the western seaboard, and the workload it generates reflects that, starting with the council and health service laptops throughout IV1 to IV3. Also, server and NAS data from many of the professional firms based on the Longman and around Inverness Campus. Additionally, booking systems, tills and camera recorder systems for hotels, distillery visitor centres and tour operators who make a year's worth of income in a mere five months and can't afford to lose their ledgers in August. Research and dissertation drives used by University of the Highlands and Islands students. Account files and records for crofts and estates out in the glens. And lastly, a steady stream of family externals, bought once, filled up and copied nowhere else.
The route into us is quite straightforward. First get a quote, either over the telephone or using our free online diagnostic. Next, remove the bare drive or SSD if it comes out cleanly (a single external drive comes whole, in its enclosure, with its own cable and power supply), wrap it so it will not rattle, then send it tracked and insured from any post office counter in the city; from Inverness that is a next-day arrival. Alternatively, use your own courier account to do exactly the same thing, and that arrangement and the bill stay yours. If there is already travel planned to the south, devices can be brought in by hand to Edinburgh Data Recovery, 4 Redheughs Rigg, Westpoint, South Gyle, Edinburgh EH12 9DQ, Monday to Friday, 9am to 5:30pm, with no appointment needed. No van comes north. Devices are never picked up from customers, so plan around the post office rather than around a pickup that is not coming.
People looking for disaster recovery in Inverness generally are referring to one of two things, and the two should be treated as separate. Item number one is planning. It includes backing up your systems and testing those backups. It means having a copy of your data held somewhere other than the same building where the original resides. Lastly, it means having a written plan for what happens on the morning your server refuses to start. This item is your IT provider's area of expertise, not ours. Item number two is the bench: the array, the drive or the SSD has already failed, and the data needs to be lifted off the hardware itself. The bench is our trade, and it is the whole of what we do. If you are in this second situation, turn everything off immediately and stop rebuilding the array. A rebuild across a degraded array is by far the most dependable way to take what would otherwise be a full recovery of your data and reduce it to a partial one.
Pricing is settled before anything begins. The assessment costs nothing and completes inside 2 working days after delivery of the parcel to the bench. A single written amount is produced on completion of the assessment, which remains valid. On logical work, in most cases you only pay if we recover your data (for example, a corrupted file system, a deleted or reformatted volume, or an SSD that has dropped out of the machine). In mechanical, electrical, water and fire related jobs, you pay 50% before the bench work begins, as this allows for the donor components and the bench time used. The remaining balance is payable only if we recover your data. Any work relating to ransomware, BitLocker or recorders sits within the forensic category and needs to be paid for before work begins. We will not assist with arranging a ransom payment and do not advise anyone to pay a ransom. Phones and tablets are not accepted, and storage devices soldered to a motherboard cannot be accepted either. If you're not sure which kind you have, please ring us first. Dingwall, Nairn, Beauly, Fort William, Ullapool, Thurso, Skye and the rest of the Highlands follow exactly the same postal process as every other area of Scotland. Freephone 0800 689 0668.
Get a quote first by telephone or use our free online diagnostic. Most of what you see on this bench will then be delivered via tracked, insured post. This is one of the safest ways to move a failing drive and packages handed in at a North-East post office are normally delivered here the next working day.
Still attached to a laptop, desktop, MacBook, iMac, server or CCTV/DVR unit? Remove the hard drive or SSD first. The bare drive travels on its own; when removing disks from a server remove all the disks and label each disk by its bay. This lab does not take machines apart. Any storage that has been soldered onto a motherboard (as in T2 and Apple Silicon Macs and a couple of thin laptops) will not be worked on: if it will not unbolt, we cannot work on it. If you're not sure what type of machine you have, ring us first. Phones and tablets are also not taken on.
↓ Print the shipping & booking-in form (PDF)
Your parcel should be addressed to Edinburgh Data Recovery, approximately two and a half hours (and 130 miles) from Aberdeen via the A90; alternatively it can reach us the next working day by tracked post if this journey time / distance is prohibitive to travel. As soon as your drive has been scheduled in we will contact you.
Still unsure about what should be placed inside of the packaging? Please call us first on 0800 689 0668, or use our free online diagnostic tool to assist you in deciding which items belong inside of the packaging before sealing.
Free diagnostics, the quoted figure in writing, and in most cases you only pay if we recover your data. This service is available online or over the phone.