Data Recovery Banchory

AB31 sends us a distinctive mix of work. There are consultants and contractors for energy companies who operate from their home offices down by the Dee, with their project archives sitting on a single external drive. The town has small professional practices, restaurants and hotels. The valley sends estate, land and forestry records. And then there are photographers; there are a lot of them locally, and their cards and archive drives hold work that can never be shot again, because a hard winter's light on the hill above Scolty is not going to happen again. Then there is the ordinary household drive that has quietly failed with every family photograph on it.

Nearly everything is sent in by post, which makes sense. First, get a quote, either by phone or with the free online diagnostic. Next, remove the bare drive or SSD itself if it comes out without having to use any force (a single external drive comes whole, in its enclosure, with its own cable and power supply), make sure it's packed securely so it doesn't shift, then post it from Banchory using a tracked and insured service. It should arrive at our bench the next working day. If you'd like to book your own courier (on your account and at your expense), please do so. Alternatively, you can drop your device off in person at Edinburgh Data Recovery, 4 Redheughs Rigg, Westpoint, South Gyle, Edinburgh EH12 9DQ, Monday to Friday, 9am to 5:30pm. No appointments are required. Nobody is sent out to Deeside to fetch anything; that service does not exist here, full stop.

The free diagnostic will be completed within 2 working days of your parcel arriving at our location. At this point, we contact you by phone, provide a simple explanation of what has failed, and give you one fixed written figure including VAT. For logical recoveries (deleted files, a formatted card, a corrupted file system, a volume showing as RAW), in most cases you only pay if we recover your data. Physical work is quoted differently because it depends on donor parts and bench time: mechanical, electrical, water and fire damage require an initial 50% payment before the work starts, with the remaining balance due only if we recover your data. Forensic services, which include ransomware, recorders and BitLocker, require settlement in full at the beginning of the process.

Two kinds of device sit outside our intake, and stating this first saves everyone's time. Mobile phones and tablets: these are never handled at our premises. Storage soldered to a motherboard: on the newer Apple laptops (and a small number of ultra-thin Windows laptops) the drive can't be removed, and if the drive will not come out, no job can be booked. If you're not sure which kind you have, ring us first. Everything else posts in on the same booking conditions from Aboyne, Torphins, Kincardine O'Neil, Crathes, Drumoak, Peterculter, Ballater and Braemar. Call free on 0800 689 0668, and if you are unsure whether your drive is worth sending, ring us for a quote first, before you pack it rather than after.