The actual amounts. For Aberdeen, the shire, and anywhere else in Scotland or the remainder of the UK which is served by a post office. Six bands cover nearly everything this lab recovers, and your own number will appear in writing at the end of the diagnosis; it will not appear later as part of an invoice. VAT on top.
It costs nothing to ask for the price. Diagnose online or at our Edinburgh bench. There will be an invoice from us only after you have accepted that charge, and on logical work, in most cases you only pay if we recover your data.
Hardware and fault determine the number. A concerned phone call will not. Almost everything that is sent down by Aberdeen and the shire is categorised into one of the six groups here, and when the free diagnostic ends, the number for your job is written out. VAT is added on top of each.
USB flash drives and cards. Read from the flash memory itself. SD, microSD and CompactFlash.
A single hard drive or solid state disk (SSD), regardless of what box it lives in. Laptops, towers, Macs, external cases, etc. NVMe blades are also included here.
An array. NAS boxes. A server. Each member of the array is imaged individually as well. So, this cost increases with the increase in disks.
Recorder disks from CCTV and DVR systems. The clips you need are exported and provided along with a written summary of those clips.
Decryption of BitLocker for a good drive, where the recovery key can be produced.
Standard forensic analysis. Includes written report. Price for just the binary image and deleted file service, without the report, is £400 + VAT.
Basically: one hard drive recovery (or one SSD recovery) is £300 + VAT, NVMe included. RAID recovery, NAS and server work start at £500 + VAT, depending on how many disks you have. For a single CCTV/DVR disk or a BitLocker unlock, it is £400 + VAT. The standard forensic investigation costs £800 + VAT for an investigation plus full forensic report. If you would like to get your own quotation then begin by completing our free diagnostic.
None of those include panic or a deadline. The price has three inputs and none other:
Every job begins in the same way, with a free diagnostic. No charge to you for anything done online. An engineering evaluation completed at our laboratory in Edinburgh does not incur a fee for you either. When the results of those evaluations come back, they are presented as a single fixed quote in writing. It is up to you whether you take the quote or leave it behind.
On logical work, in most cases you only pay if we recover your data. Logical recovery includes deleted/formatted files, file corruption and a sound drive that refuses to show up. Can't retrieve that data? Then it's a zero bill for the service.
Find electronic, mechanical, physical, water or fire damage on the bench and, prior to commencing invasive work for data recovery, an advance payment equal to 50% of the quoted price is required. Our services including donor board replacement, head swap, NAND chip removal (chip-off) and firmware modifications consume both parts and bench time however the job ends. The remaining amount is only due if we recover your data, when it is back in your hands, and not a day before.
Forensic work, which includes CCTV/DVR footage, BitLocker unlocking and ransomware investigations among others, is paid upfront in full. The standard investigation is £800 + VAT with a complete written report; where no report is needed, forensic binary-image and deleted file extraction is £400 + VAT.
Once you have your quote, media comes to Edinburgh after travelling 130 miles along the A90, via drop-off Monday to Friday, 9am to 5:30pm, with no appointment required, or overnight by post. The diagnostic will be completed 2 working days from when media lands. Knowing your exact position incurs zero cost.
A summary of four typical weekly customers from the North-East, with a description of the job they submitted, which band it fell into and on what terms. Regardless of where your job falls, the price is agreed upon in writing prior to performing the job.
A joiner from Inverurie came to us when he had one folder which fell into his wastebasket very quickly (hardware was in perfect condition). This was logical work at £300 + VAT, where in most cases you only pay if we recover your data. If there had been no results, nothing would have been owed.
The heads are down on the disks and therefore need donor parts and bench hours. This also fits into the same £300 + VAT band as above. In this scenario, half is charged upfront before the invasive stage begins, and the remaining amount is charged only if we recover your data; at that time, the files are transferred.
Four members, each imaged separately then rebuilt within software. From £500 + VAT for this type of job, based on the number of disks. If the rebuild never leaves logical ground it is performed under the same terms: in most cases you only pay if we recover your data.
The recorder work is charged on a forensic basis. There will be a cost of £400 + VAT payable prior to commencement of the recorder work and the appropriate segments will then be extracted and detailed for submission to the insurers or police.
The free diagnostic comes first. The written number comes next. Until you tell us to start, nothing will happen.
Get a quote first by telephone or use our free online diagnostic. Most of what you see on this bench will then be delivered via tracked, insured post. This is one of the safest ways to move a failing drive and packages handed in at a North-East post office are normally delivered here the next working day.
Still attached to a laptop, desktop, MacBook, iMac, server or CCTV/DVR unit? Remove the hard drive or SSD first. The bare drive travels on its own; when removing disks from a server remove all the disks and label each disk by its bay. This lab does not take machines apart. Any storage that has been soldered onto a motherboard (as in T2 and Apple Silicon Macs and a couple of thin laptops) will not be worked on: if it will not unbolt, we cannot work on it. If you're not sure what type of machine you have, ring us first. Phones and tablets are also not taken on.
↓ Print the shipping & booking-in form (PDF)
Your parcel should be addressed to Edinburgh Data Recovery, approximately two and a half hours (and 130 miles) from Aberdeen via the A90; alternatively it can reach us the next working day by tracked post if this journey time / distance is prohibitive to travel. As soon as your drive has been scheduled in we will contact you.
Still unsure about what should be placed inside of the packaging? Please call us first on 0800 689 0668, or use our free online diagnostic tool to assist you in deciding which items belong inside of the packaging before sealing.