You don't have to ring a call centre and follow some sort of script. Just explain how the unit was running before it failed and we'll give you an honest assessment: what should be recovered, roughly what that will cost, and the process for getting it to us.
Tell us the name of the device that has gone down and what happened to it. You get a response that same working day.
You get a call back from an engineer inside the same working day (Mon–Fri 9:00am–5:30pm). Urgent? Ring 0800 689 0668 rather than sit waiting on it.
We operate Monday to Friday, 9am to 5:30pm. You can contact us at no charge from either a mobile phone or a landline and our number rings straight into the building where the recovery takes place.
Edinburgh Data Recovery
4 Redheughs Riggwww.edinburgh-datarecovery.co.uk
We don't collect from your premises. First get a quote, either over the telephone or using our free online diagnostic. Your device will then be sent to us by tracked and insured post (you can also arrange this with a courier), or brought in to us by hand, Monday to Friday, 9am to 5:30pm, with no appointment needed. Please mark the parcel for the attention of "Edinburgh Data Recovery" and write your name and contact number inside. It is 130 miles (about two and a half hours) from Aberdeen to Edinburgh on the A90, or overnight in the post.
Is your hard drive still bolted into the computer? Take it out of the computer before you pack the box, since the bare drive is all we will be using. We do not disassemble computers, so stripping them down is not included in our prices here. Flash soldered to a logic board, which includes T2 and Apple Silicon Mac computers and one or two very thin laptop models, is outside of our lab's capabilities; if you're not sure which kind you have, ring us first. We don't take on phones or tablets either.
Want to leave it all in writing instead? Email us at support@edinburgh-datarecovery.co.uk. All forms from this website go into that very same email account and are reviewed by one of our technical engineers, not a marketing department.
Just fill in the booking-in and shipping form, print off a copy and lay that on top of the drive. The unit is booked into the system as soon as we open up the box.
↓ Shipping & booking-in form (PDF)
↓ Terms & conditions (PDF)
The free online diagnostic takes about two minutes to complete. Identify the type of device, describe the problem with it and see what kind of success rate you're looking at, all while the drive remains on your desk.
Server, RAID or NAS stopping your business working? Call us first to get a quote on the phone. The job is flagged before the box arrives, and then its diagnostic moves up the queue. Take the disks out and label each disk with its bay number (if your NAS will not give up its disks, send us the NAS). Post them tracked and insured, or drive down the A90 yourself and drop them off at the lab, Monday to Friday, 9am to 5:30pm, with no appointment needed.
The free diagnostic will cost you nothing and allows you to determine whether there may be any value in proceeding with a recovery.